Contact Us

Emergency Claim Services: 1.866.358.0992
Email Claims:

Locations - Canada

Toronto, Ontario
Suite 1000, 220 Bay Street, Box 14
Toronto, Ontario
M5J 2W4
T: 416.777.4470
Toll Free: 1.888.204.4726
Montréal, Québec
3400 Maisonneuve boulevard Ouest, bureau 910
Montréal, Québec
H3Z 3B8
T: 514.485.5252
Toll Free: 1.888.485.5252
New Westminster, British Columbia
200-668 Carnarvon Street
New Westminster, British Columbia
V3M 5Y6
T: 604.636.0199
Toll Free: 1.855.636.0199

Locations - United States

St. Louis, Missouri
13545 Barrett Woods Parkway Dr., Suite 350
St. Louis, MO
T: 314.821.7600
Toll Free: 1.800.489.2482
Little Rock, Arkansas
P.O. Box 45058 (72214), 4016 Stannus Street
Little Rock, AR
T: 501.228.0900
Indianapolis, Indiana
9465 Counselors Row, Suite 200
Indianapolis, IN
T: 314.821.7600
Toll Free: 800.489.2482


If you have a question or concern about your policy, you should follow the guidance notes or instructions in the Insurance documentation you have been sent. Your Broker will also be able to advise you and provide assistance in this regard.

Alternatively, you may contact us directly via email at or write to us at:

IPG Complaints Officer
International Programs Group
220 Bay Street, Suite 1000
Toronto, ON M5J 2W4

Should you remain dissatisfied with the response that you receive from IPG, you may, if you wish, refer your complaint to Lloyd’s Canada:

Lloyd’s Underwriters
Attention: Complaints Officer
1155 rue Metcalfe, Suite 2220, Montréal (Québec) H3B 2V6
Tel: 1-877-455-6937 - Fax: (514) 861-0470