If you have a question or concern about your policy, you should follow the guidance notes or instructions in the Insurance documentation you have been sent. Your Broker will also be able to advise you and provide assistance in this regard.

Alternatively, you may contact us directly via email at ipgcomplaints@scm.ca or write to us at:

IPG Complaints Officer
International Programs Group
220 Bay Street, Suite 1000
Toronto, ON M5J 2W4

Should you remain dissatisfied with the response that you receive from IPG, you may, if you wish, refer your complaint to Lloyd’s Canada:

Lloyd’s Underwriters
Attention: Complaints Officer
1155 rue Metcalfe, Suite 2220, Montréal (Québec) H3B 2V6
Tel: 1-877-455-6937 - Fax: (514) 861-0470
Email: info@lloyds.ca