Open Market Triage Centre

Open Market Triage Centre

For experienced Open Market claims assistance, the International Programs Group’s Open Market Triage Centre (OMTC) provides Open Market claims services for Lloyd’s.

Our team of professionals understands the specific language and technicalities of the Lloyd’s market and is dedicated to providing the highest quality of services on a file-by-file basis in the same efficient manner provided on binders.

IPG’s on-the-ground knowledge and coast-to-coast coverage facilitates claims handling by providing services on individual open market files and programmes.

Choose a little, choose a lot; we offer a variety of services including set-up and triage, data management, fund processing, claims examining and litigation management.


Our extensive knowledge of the Canadian marketplace ensures our clients have access to the professionals best suited for the task at hand, chosen from an array of experts, loss adjusters and lawyers from across the land.

Whether it’s an individual open market file or a complex open market programme, OMTC can provide assistance. By obtaining the highest quality services through efficient, focused claims management and processing, we strive to reduce your costs by increasing efficiency, reducing shelf life and providing accurate reserve recommendations.

Our services include:

OMTC Basic

  • Dedicated email addresses for each subscribing syndicate, London broker or Canadian broker
  • e.g.
  • Claims intake and triage
  • After hours Emergency Claims Service (bilingual)
  • Claims assigned to approved adjusting panel
  • Specific handling instructions given in accordance with underwriters’ guidelines


  • Tracking of adjusters’ reports to assure timeliness
  • Monitoring of reserves
  • Full/partial file examining
  • Compliance audits and performance reviews to assure reliable service of panel members
  • Processing of financial transactions including lineage, bordereaux production, wire transfers and M.I. reports

The OMTC will simplify your Open Market claims transactions in Canada. We ensure specific needs are addressed for each situation. Whether it’s to handle claims intake and processing or extended to include full-fledged claims management from initial reporting to ultimate resolution, we shall accompany you through the entire claims process to the extent required.


For further information please contact:

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