Our Services

When a TPA claim occurs, our clients rely on us to handle it efficiently. Leveraging our experience and powerful claims management software, we manage even the most complex of claims with expertise and consistency. This helps our clients save indemnity dollars while providing an excellent customer experience to maintain the integrity of their company brand.

Please learn more about our services below.

Emergency Claims Services (ECS)

Your claim can require attention urgently, even outside normal business hours.

Desktop Adjusting

End-to-end claims adjusting that reduces cycle time and offsets costs.

Risk Management Services

Manage your risk by undergoing Risk Inspections, understanding Claim Trends, and getting the Policyholder Information.

MI Reporting

Monitor your portfolio to your exact specifications with IPG's Management Information reports.

Claims Intake and Triage

Your claims handling process begins the moment we receive it.

Examining and Litigation Management

Leveraging professional contacts across the country, our examiners understand the local environment. 

Financial Management

Fully operational backroom to manage your Trust Account, Lineage and Bordereau needs.

Customer Surveys

Learn how we track customer service results with our Net Promoter Score.

Branding

Your brand tells people about your business DNA.

Open Market Triage Centre

Our OMTC provides open market adjusting claims services for Lloyd’s.

Stewardship Meetings

Stewardship creates a platform to ensure our clients continue to receive the service levels that led them to IPG in the first place.

Specialty Lines

IPG’s select team of qualified examiners handle a variety of Specialty Lines claims across Canada.