Emergency Claims Services (ECS)
Your claim can require attention urgently, even outside normal business hours.
Our Services
When a TPA claim occurs, our clients rely on us to handle it efficiently. Leveraging our experience and powerful claims management software, we manage even the most complex of claims with expertise and consistency. This helps our clients save indemnity dollars while providing an excellent customer experience to maintain the integrity of their company brand.
Please learn more about our services below.
Desktop Adjusting
End-to-end claims adjusting that reduces cycle time and offsets costs.
Risk Management Services
Manage your risk by undergoing Risk Inspections, understanding Claim Trends, and getting the Policyholder Information.
MI Reporting
Monitor your portfolio to monitor your business.
Claims Intake and Triage
Your claims handling process begins the moment we receive it.
Examining and Litigation Management
Leveraging professional contacts across the country, our examiners understand the local environment.
Financial Management and Compliance
Fully operational backroom to manage your Trust Account, Lineage and Bordereau needs.
Customer Surveys
Learn how we track customer service results with our Net Promoter Score.
Branding
Your brand tells people about your business DNA.
Open Market Triage Centre
Our OMTC provides open market adjusting claims services for Lloyd’s.
Stewardship Meetings
Stewardship creates a platform to ensure our clients continue to receive the service levels that led them to IPG in the first place.
Specialty Lines
IPG’s select team of qualified examiners handle a variety of Specialty Lines claims across Canada.